Please ZiMAD people, read and address!

I have complained about this before but I cant open any of my bought puzzle packs. They sit there and show as open but they wont open. I have followed the instructions in the menu but nothing changes. I have loads of coins but wont risk buying more packs just so I can lose them again! I feel robbed! Also, I find these December Bonus puzzles a rip off. First they show as free and then you charge a 100 coins for them. That is 3100 coins for the month! There is nothing giving about that and bonuses are supposed to be free! Arghhhhhh

Trailtripper about Magic Jigsaw Puzzles－Games HD, v2.8.3